Podcast Detail

047 Sheila Heen – “The Art of Negotiation”



Sheila is a Founder of Triad Consulting Group and has been on the Harvard Law School faculty
since 1995. Sheila’s corporate clients include MetLife, BAE Systems, Pixar, Tatweer of Dubai,
Unilever, the Federal Reserve Bank, Standard Bank of South Africa, Novartis, and numerous
family businesses. She often works with executive teams, helping them to work through conflict, repair working relationships, and make sound decisions together. In the public sector she has also provided training for the New England Organ Bank, the Singapore Supreme Court, the Obama White House, and theologians struggling with disagreement over the nature of truth and God.


Sheila has spent more than twenty years with the Harvard Negotiation Project, developing
negotiation theory and practice. She specializes in particularly difficult negotiations – where emotions run high and relationships become strained. Sheila is co-author of the New York Times Business Bestseller, Difficult Conversations: How to Discuss What Matters Most (Penguin 2000), and the recently released Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It’s Off Base, Unfair, Poorly Delivered, and Frankly, You’re Not in the Mood) (Penguin 2014). She has written for the Harvard Business Review and the New York Times as a guest expert, and as a Modern Love writer.


One of the side benefits of writing Difficult Conversations has been the chance to appear on
shows as diverse as Oprah and the G. Gordon Liddy show, NPR, Fox News, and CNBC’s Power
Lunch. Sheila is a graduate of Occidental College in Los Angeles, and Harvard Law School. She is schooled in negotiation daily by her three children.

If you’ve enjoyed this episode of The Rising Generation, please subscribe and leave us a review on iTunes to help spread the word about the show. Thank you very much!

Download a Sample of one of Errol's Books

Download a Sample of one of Errol's Books

Get In Touch

2 + 4 =

%d bloggers like this: